FAQ

FREQUENTLY ASKED QUESTIONS

  1. How long does delivery take?

Orders are typically delivered within 7–10 business days depending on your location and courier availability.

  1. Do you offer free shipping?

Yes. We offer free shipping on orders above ₹500.

  1. How can I track my order?

Once your order has been shipped, you will receive a tracking number through email or SMS so you can track your order status.

  1. Can I return or exchange my order?

Yes. We accept returns and exchanges according to our Return & Refund Policy. Products must be unused and in their original condition.

  1. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order details.

Support Email:
wearvexoracollective@gmail.com

  1. What payment methods do you accept?

We accept secure online payments including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other available payment methods

  1. Are your products unisex?

Yes. Most VEXORA COLLECTIVE products are designed with a unisex fit.

  1. How do I choose the right size?

Please check our Size Guide available on each product page before placing an order.

  1. Can I cancel my order?

Orders may be cancelled before they are processed or shipped. Once shipped, cancellation requests may not be possible.

  1. How can I contact VEXORA COLLECTIVE?

Email:
wearvexoracollective@gmail.com

Business Hours:
Monday–Friday