Refund policy

Last Updated: 24 May 2026

At VEXORA COLLECTIVE, customer satisfaction is important to us. We want you to shop with confidence. Please read our Return & Refund Policy carefully before making a purchase.

  1. RETURN ELIGIBILITY

To be eligible for a return, products must meet the following conditions:

  • Return request must be submitted within [14 DAYS] of receiving the order

  • Product must be unused, unworn, and unwashed

  • Product must be in its original condition with all tags and packaging intact

  • Product must not show signs of damage caused by misuse

  • Proof of purchase or order confirmation may be required

We reserve the right to reject returns that do not meet the above requirements.

  1. RETURN TIMEFRAME

Customers may request a return within:

[7 DAYS] from the date of delivery.

Requests made after this period may not be accepted.

  1. REFUND PROCESS

Once we receive and inspect your returned item:

  • We will notify you regarding approval or rejection of your refund request

  • If approved, the refund will be processed to your original payment method

  • Refunds may take approximately 5–10 Business Days business days to appear in your account depending on your bank or payment provider

  1. EXCHANGES

We may offer exchanges for:

  • Wrong size received

  • Damaged items

  • Defective products

  • Incorrect products shipped

Exchange requests must be submitted within 7 Days.

Availability of replacement items is subject to stock.

  1. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect item:

Please contact us within [48 HOURS] of receiving your order and provide:

  • Order number

  • Photos of the product

  • Description of the issue

Email:
shadownex12345@gmail.com

After verification, we will arrange an appropriate replacement, exchange, or refund.

  1. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Sale items (unless defective)

  • Gift cards

  • Customized or personalized products

  • Products marked as non-returnable

  • Items damaged after delivery due to customer handling

  1. RETURN SHIPPING COSTS

Return shipping costs may vary:

  • If the return is due to our error (wrong, defective, or damaged item), we will cover the shipping cost

  • If the return is due to customer preference (size issue, change of mind, etc.), return shipping costs may be borne by the customer

  1. CANCELLATIONS

Orders may be cancelled before they are shipped. Once an order has been processed or shipped, cancellation requests may not be possible.

  1. CONTACT INFORMATION

For questions regarding returns, refunds, or exchanges:

Brand Name:
VEXORA COLLECTIVE

Email:
wearvexoracollective@gmail.com